Additional notes to supplement my delivery of courses.
This includes typos, errors, clarifications, lab hints, additional instructions, links, and anything else that needs to be noted alongside a course.
Also, I plead guilty to the charge of overpreparing and generally going overboard on these.
Covers incident management (INM), problem management (PRM), monitoring and event management (MEM), service desk (SD), and service request management (SRM).