Page numbers refer to the pdf page numbers of the Learner Workbook, not the content page numbers.
My Handouts
https://tinyurl.com/craigbeereitil
Big Picture Video
https://www.youtube.com/watch?v=1ZqhiwEAtTA
Page numbers for practices in the OTP Learner Workbook
| Practice | Content | |
|---|---|---|
| Information security management (ISM) | 88, 97 | 175, 192 |
| IT asset management (ITAM) | 91, 101 | 180, 201 |
| Service configuration management (SCM) | 93, 102 | 184, 203 |
| Monitoring and event management (MEM) | 91, 103 | 181, 205 |
| Deployment management (DM) | 95, 104-105 | 188, 207-208 |
| Release management (RM) | 92, 107 | 183, 212 |
| Supplier management (SM) | 89, 100 | 177, 198-199 |
| Relationship management (RSM) | 89, 99 | 176, 197 |
| Service level management (SLM) | 94, 139-143 | 186, 277-285 |
| Service desk (SD) | 93, 119-122 | 185, 236-243 |
| Service request management (SRM) | 94, 116-118 | 187, 230-234 |
| Incident management (INM) | 90, 110-114 | 179, 218-226 |
| Problem management (PRM) | 92, 124-128 | 182, 247-255 |
| Change enablement (CE) | 90, 145-148 | 178, 289-294 |
| Continual improvement (CI) | 88, 131-134 | 174, 260-267 |