Page numbers refer to the pdf page numbers of the Learner Workbook, not the content page numbers.
Chapter numbers (prefixed with §) refer to the Official Book or Practice Guide.
My Handouts
https://tinyurl.com/craigbeereitil
Big Picture Video
https://www.youtube.com/watch?v=1ZqhiwEAtTA
Page numbers for practices in the OTP Learner Workbook
| Practice | Content | |
|---|---|---|
| Information security management (ISM) | 88, 97 | 175, 192 |
| IT asset management (ITAM) | 91, 101 | 180, 201 |
| Service configuration management (SCM) | 93, 102 | 184, 203 |
| Monitoring and event management (MEM) | 91, 103 | 181, 205 |
| Deployment management (DM) | 95, 104-105 | 188, 207-208 |
| Release management (RM) | 92, 107 | 183, 212 |
| Supplier management (SM) | 89, 100 | 177, 198-199 |
| Relationship management (RSM) | 89, 99 | 176, 197 |
| Service level management (SLM) | 94, 139-143 | 186, 277-285 |
| Service desk (SD) | 93, 119-122 | 185, 236-243 |
| Service request management (SRM) | 94, 116-118 | 187, 230-234 |
| Incident management (INM) | 90, 110-114 | 179, 218-226 |
| Problem management (PRM) | 92, 124-128 | 182, 247-255 |
| Change enablement (CE) | 90, 145-148 | 178, 289-294 |
| Continual improvement (CI) | 88, 131-134 | 174, 260-267 |