Page numbers refer to the pdf page numbers of the Learner Workbook (not the content page numbers). Chapter numbers (§) refer to the practice guide.
Module 1: General intro, revision of terms
Terms
There are a few terms from other management practices that are relevant to the five practices in this course.
Business as usual: Typically, repeatable routine tasks that can be carried out by people with appropriate technical skills without needing to
be managed as a project.
Continual improvement § 2.2
Risk: A possible event that could cause harm or loss or make it more difficult to achieve objectives. It can also be defined as
uncertainty of outcome and can be used in the context of measuring the probability of positive outcomes as well as
negative outcomes.
Risk management § 2.2.1
The risk capacity of an organization is the maximum amount of risk that the organization can tolerate
and is often based on factors such as damage to reputation, assets, and so on.
Risk management § 2.2.2
The risk appetite of an organization is the amount of risk that the organization is
willing to accept. This should always be less than the risk capacity of the organization.
Risk management § 2.2.3
Control: The means of managing a risk, ensuring that a business objective is achieved, or that a process is followed.
Risk management § 2.2.6
Portfolio: A collection of assets into which an organization chooses to invest its resources in order to receive the best return.
Portfolio management § 2.1
Module 2: Change enablement
Module 3: Deployment management
General
What is Infrastructure as Code?
Wikipedia.
Microsoft Learn.
§ 3.1.2 Deployment lifecycle management
A definitive media library (DML) is a secure information technology repository in which an organisation's definitive, authorised versions of software media are stored and protected. The term is also used in § 5.1.
https://en.wikipedia.org/wiki/Definitive_media_library
Module 4: Release management
§ 2.2.4 Hypothesis testing and experimentation
https://www.redhat.com/en/topics/devops/what-is-blue-green-deployment.
https://circleci.com/blog/canary-vs-blue-green-downtime/.
https://en.wikipedia.org/wiki/Blue%E2%80%93green_deployment.
https://en.wikipedia.org/wiki/Feature_toggle#Canary_release.
https://en.wikipedia.org/wiki/A/B_testing.
Module 5: Service configuration management
Module 6: IT asset management
§ 2.4.2 Ensuring that the utilization of IT assets is continually monitored and optimized
TODO I feel that what this section is talking about is not just technical debt, but also waste.
It is technical debt because we have accepted a workaround of underutilisation instead of a systemic solution of reconfiguring the asset and/or our use of i, or purshasing less asset.
https://theleanway.net/The-8-Wastes-of-Lean.
Page 149: The key PSF metrics
What is ROI and VOI?
https://institute.uschamber.com/move-from-roi-to-voi/.
https://visitjeromeidaho.com/2019/05/roi-vs-voi/.