Covers incident management (INM), problem management (PRM), monitoring and event management (MEM), service desk (SD), and service request management (SRM).
Additional notes to supplement my delivery of courses. This includes typos, errors, clarifications, lab hints, additional instructions, links, and anything else that needs to be noted alongside a course. Also, I plead guilty to the charge of overpreparing and generally going overboard on these. Please note that there are no affiliate links in this blog. Links to e-commerce sites are just links to the product page.
ITIL 4 Practice Manager (PM) general notes
Some notes and thoughts from my study of the PM certifications.
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