Additional notes to supplement my delivery of courses. This includes typos, errors, clarifications, lab hints, additional instructions, links, and anything else that needs to be noted alongside a course. Also, I plead guilty to the charge of overpreparing and generally going overboard on these. Please note that there are no affiliate links in this blog. Links to e-commerce sites are just links to the product page.
ITIL 4 Specialist: Plan, Implement and Control (PIC)
Covers change enablement (CE), deployment management (DM), release management (RM), service configuration management (SCM), and IT asset management (ITAM).
ITIL 4 Specialist: Monitor, Support and Fulfil (MSF)
Covers incident management (INM), problem management (PRM), monitoring and event management (MEM), service desk (SD), and service request management (SRM).
ITIL 4 Practice Manager (PM) general notes
Some notes and thoughts from my study of the PM certifications.